ParentConnect SMS Compliance

Comprehensive Opt-In and Opt-Out Implementation for Twilio Review

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📱 SMS Compliance Overview

🔐 User Opt-In Process

Users can opt-in to SMS communications during the signup process. This ensures compliance with TCPA requirements and provides clear consent for text messaging.

Signup Screen - SMS Opt-In
Signup screen showing SMS opt-in checkbox
During signup, users are presented with a clear opt-in checkbox for SMS communications. The checkbox is unchecked by default, requiring explicit user action to consent to text messages. The accompanying text clearly explains what types of messages they will receive.

🎯 Explicit Consent

Users must actively check the SMS opt-in checkbox during registration. This creates a clear record of consent for all SMS communications.

📋 Clear Disclosure

The opt-in language clearly explains the types of messages users will receive, frequency expectations, and data usage terms.

Implementation Details:

  • • Default State: SMS opt-in checkbox is unchecked by default
  • • Required Action: Users must actively check the box to consent
  • • Clear Language: Transparent explanation of message types and frequency
  • • Data Storage: Consent status is stored in user profile for compliance tracking

⚙️ Privacy Settings Management

Users can modify their SMS preferences at any time through the Privacy Settings screen, providing ongoing control over their communication preferences.

Profile Navigation - Privacy Settings Access
Profile screen showing Privacy Settings option
Users can easily access Privacy Settings from their profile menu. The settings are prominently displayed and clearly labeled for easy discovery.

📱 Friend Referral SMS System

ParentConnect uses an implied consent model for friend-to-friend referral messages, ensuring all communications are appropriate, limited, and easily opt-outable.

Recommend App - Friend Referral Interface
Recommend app screen showing friend referral interface
Users can recommend ParentConnect to friends through our integrated referral system. The interface clearly explains the SMS process and requires explicit confirmation before sending any messages.

🤝 Existing Relationship Required

Users can only send referrals to friends, family members, or acquaintances with whom they have a pre-existing personal relationship. Our app interface clearly states this requirement.

📋 Clear In-App Disclosure

Before sending any message, users see explicit disclosure: "Your friend will receive a one-time text message invitation to try ParentConnect" with required consent confirmation.

1️⃣ One-Time Only Policy

Each phone number receives a maximum of ONE referral message. Our system automatically prevents duplicate messages to the same recipient, ensuring no spam or repetitive communications.

🛑 Easy Opt-Out Process

Every message includes clear opt-out instructions: "Reply STOP to opt out." Recipients can immediately prevent any future communications with a simple reply.

Sample Message Format:

"ParentConnect: [Friend Name] thinks you'll like this—get the app: [link] Reply STOP to opt out."