ParentConnect

SMS Consent & Privacy Policy

SMS Messaging Consent Policy

This page documents ParentConnect's SMS messaging consent model and privacy practices for our friend referral system. We are committed to responsible messaging and full compliance with telecommunications regulations.

πŸ“± ParentConnect uses an Implied Consent Model for friend-to-friend referral messages, ensuring all communications are appropriate, limited, and easily opt-outable.

🀝 Our Implied Consent Framework

1. Existing Relationship Required

Users can only send referrals to friends, family members, or acquaintances with whom they have a pre-existing personal relationship. Our app interface clearly states this requirement.

2. Clear In-App Disclosure

Before sending any message, users see explicit disclosure: "Your friend will receive a one-time text message invitation to try ParentConnect" with required consent confirmation.

3. One-Time Only Policy

Each phone number receives a maximum of ONE referral message. Our system automatically prevents duplicate messages to the same recipient, ensuring no spam or repetitive communications.

4. Easy Opt-Out Process

Every message includes clear opt-out instructions: "Reply STOP to opt out." Recipients can immediately prevent any future communications with a simple reply.

πŸ’¬ Message Content & Recipient Rights

Sample Message Format:

"ParentConnect: [Friend Name] thinks you'll like thisβ€”get the app: [link] Reply STOP to opt out."
βœ… What We Include:
  • β€’ Clear identification of sender and app
  • β€’ Transparent purpose (friend invitation)
  • β€’ Simple opt-out instructions
  • β€’ Standard rate disclosure
πŸ›‘οΈ Recipient Rights:
  • β€’ Immediate opt-out via "STOP" reply
  • β€’ No additional messages after opt-out
  • β€’ Contact us for support or questions
  • β€’ Report concerns to our support team

πŸ”’ Technical Safeguards & Privacy Protection

🚫

Duplicate Prevention

Automatic blocking of repeat messages to same number

πŸ“Š

Rate Limiting

Users limited to 15 referrals per 24-hour period

πŸ”

Data Security

Phone numbers encrypted and stored securely

βš–οΈ Legal Compliance & Regulations

ParentConnect's SMS referral system complies with:

πŸ“œ Regulatory Compliance:

  • β€’ Telephone Consumer Protection Act (TCPA)
  • β€’ CAN-SPAM Act requirements
  • β€’ CTIA Messaging Principles & Best Practices
  • β€’ Twilio A2P messaging guidelines

🏒 Business Practices:

  • β€’ Implied consent for existing relationships
  • β€’ Transparent messaging content
  • β€’ Immediate opt-out processing
  • β€’ Regular compliance audits

πŸ“ž Contact & Support

For Recipients:

If you received an unexpected message or have questions:

  • β€’ Reply "STOP" to immediately opt out
  • β€’ Email: support@parentconnect.us
  • β€’ Report concerns via our website

For Users & Compliance:

Questions about our messaging practices:

  • β€’ Email: compliance@parentconnect.us
  • β€’ Business hours: Mon-Fri 9AM-5PM PST
  • β€’ Response within 24-48 hours